Frequently Asked Questions

Find answers to questions we're frequently asked

Incorrect product

If you've ordered a product that doesn't suit your vehicle, our team will be able to help you find the right product. click here to provide us with your order details and your vehicle information. Please provide as much detail as possible, including make, model, year, transmission, and engine/fuel type.

Vehicle not listed

If your vehicle isn't listed, click here to provide your full vehicle details. Your vehicle may be cable throttle which means you may need a universal kit, or we haven't created a kit for your vehicle yet.

Modified vehicle

If you've made any modifications to your vehicle, we can still supply a cruise control to suit. click here to provide your vehicle details and let us know what modification you have made. We have provided cruise control to vehicles with modifications to the engine, transmission, and/or steering wheel.


Manufacture

We design and manufacture all products at our office in Brisbane, Australia. We source components from local and international suppliers, and build our kits to order.

Placing orders

Orders can be made through our contact form by providing the part number, vehicle details, and shipping address. Alternively, you can call our office and our sales team will be able to assist you with the order.

Retail and Wholesale

We sell to retail and trade customers. Our trade clientele range from dealerships to small businesses in the automotive trade.

Shipping methods

We use a range of shipping methods depending on the goods and location. We aim to use express freight options so that all customers can receive their orders in a timely manner, this includes remote locations.

Tracking orders

You will be able to track your parcel after the order has been finalised. We provide you with your tracking number when your order is packed and ready for collection from the carrier. To receive updates from the freight carrier, please make sure you provide a mobile number and email address so we can add this to your shipping details.

Payment methods

We accept all major credit cards including American Express. If you would like to make a payment by bank transfer, please request this at the time of order to allow additional time for the payment to clear.

Payment terms

All payments are processed when the order is ready to be dispatched from our office, however we will take payment details over the phone to avoid any delays in processing your order. We offer account terms for trade customers ordering at a consistently high volume (excluding marketplace retailers), terms and conditions apply.

Technical Suppport

If you purchased an Autostrada product from another retailer, we encourage you to contact them directly. If you purchased directly through Autostrada Accessories, click here to provide details regarding the technical issue you are experiencing and your order details. Our technical support team will be able to assist you with installation or trouble shooting any issues you may be having.

Product Testing

Should an item require testing, our technical support team will be able to identify this over the phone. We can provide free testing in our office, this will require the necessary items to be sent back to us. Alternatively, you can book your vehicle in to our Brisbane workshop.

Warranty

Products fitted to vehicles prior to registration will be guaranteed the same warranty as the vehicle's manufacturing warranty. Any products fitted to a vehicle after the date of registration will receive warranty up to 40,000 km or 2 years, whichever comes first. All warranty claims require assessment by our Technical and Engineering Department.

Returns

All returns, regardless of reason, must be requested using the contact form. Once the request has been confirmed, we will provide you with instruction on the most suitable return method and the procedure that will follow.